Coventry's largest
independent curtain
& blind retailer

Quality products
& professional
service since 1988

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Part Time Customer Service Advisor

Should you wish to apply please use the contact form provided at the bottom rather than our contact us page, so that you can provide a cover letter and CV along with your application.

Key Facts

  • Date job posted 31sth August 2016
  • Job Type Permanent, part time
  • Salary £8.00 per hour (increasing to £8.25 per hour after 3 month successful probationary period)
  • Days 5 days Monday – Friday, with occasional weekends
  • Hours – Starting between 8:30–9:30am, 4 hours per day on a flexible basis, approx 20 hours per week (discussed upon application)

General Description

An opportunity has arisen for an additional permanent part time telephone customer service advisor in our new office on Broad Lane, Coventry. Your role will be to answer queries about our extensive range of 1,000s of products and manage orders by liaising with our suppliers and customers. You will be providing excellent customer service via email, phone and web chat unaided by scripts, with a methodical work approach and friendly professional manner essential.

The Role

  • Offering customer support via telephone & email
  • Providing product advice via telephone & email
  • Continually learning new products alongside 1000’s of current products
  • Communicating with our suppliers to resolve queries & issues
  • Balancing & managing multiple outstanding tasks simultaneously

The skills (essential)

  • Professional, clear and polite oral & written communication
  • You should be able to provide customer service without aid of scripts
  • Organisational skills to prioritise workflow depending on the daily circumstances
  • Ability to build in-depth knowledge and thrive on learning our many products through training
  • Have a proactive attitude towards work and improving your skills
  • A common sense approach to problem solving
  • Manage pressured situations whilst maintaining your quality of work
  • Demonstrate high literacy & numeracy skills throughout
  • Put the customer at the centre of the job and always provide excellent customer service

The ideal candidate will (preferable)

  • Have 2 years proven previous customer service experience
  • Demonstrate knowledge of the UK Retail Laws, including the distance selling regulations and consumer rights
  • Demonstrate touch typist skills to 60 words per minute
  • Provide examples of experience of being highly organised
  • Have an understanding of the Data Protection Act
  • Have a keen interest in interior design

About Fresh Ideas Coventry

Fresh Ideas are an independent company situated on the south side of Coventry and established in 1988. Fresh Ideas have a large retail showroom in Styvechale and an office on Broad Lane managing their eCommerce website. During the past 10 years Fresh Ideas have increasingly expanded into the eCommerce market with various active websites selling products from their industry and are now anxious to develop the eCommerce business further by employing an additional telephone customer service advisor.

In all aspects of our business, Fresh Ideas strive for customer satisfaction at every level, whether it be online or in store – the mindset which has brought Fresh Ideas to where we are today.

Company benefits

  • Free parking and on bus route from city
  • Working with highly motivated and friendly staff
  • Staff discounts after 3 months
  • Public bank holidays off
  • 10 days off during Christmas closure period (approximately)
  • Free tea & coffee refreshments

Application form

Your Name (required)

Your Email (required)

Your Mobile/Telephone number (required)

Your Cover Letter (required)

Upload your CV (required)

(2mb filesize limit, filetypes accepted: pdf, txt, rtf, doc, docx)

Application Questions (required)

Do you have a confident and professional telephone manner?
Yes No 

Do you have telephone customer service experience?
Yes No 

Are you able to provide a reference for previous customer service experience?
Yes No 

Can you type over 60 words per minute?
Yes No Don't know 

Would you be available to start immediately?
Yes No 

Application Submission

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Opening Times

Mon - Fri: 09:30 - 17:30
Sat: 09:30 - 17:00
Sun / Bank Hols: Closed

Find Us

Fresh Ideas Coventry Ltd
36-48 Hexworthy Avenue
Coventry
CV3 6LT

Get In Touch

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Showroom: 024 7641 2841
Office: 024 7641 2769

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